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CULTIVATE CX


Career Day Update: Mission Accomplished 🚀
Last week, I shared my plan for bring ChatGPT + InVideo to my daughter's classroom — because while I don’t drive an ambulance or...
Kathleen Rouse
Apr 42 min read
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An Interview with Kyle Clark, 2025 Cultivator Award Winner for Excellence in Customer Marketing!
Congratulations to Kyle , Head of Marketing, Coursera for Business for winning our award for Excellence in Customer Marketing! Coursera ...
Kathleen Rouse
Jan 241 min read
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An Interview with Colleen Gauthier, 2025 Cultivator Award Winner for Excellence in Customer Marketing
Congratulations to Colleen , Global Head of Customer Marketing at Coursera for building an impactful program by launching Coursera's...
Kathleen Rouse
Jan 241 min read
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An Interview with Ursula Llabres, 2024 Cultivator Award Winner for Excellence in Customer Onboarding
Congratulations to Ursula , Senior Advisor and Investor, formerly Global Director of Customer Growth at Meta Reality Labs for building...
Kathleen Rouse
Dec 19, 20242 min read
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An Interview with James Mitcham, Commercial Director for Changing Social: 2024 Cultivator Award Winner for Excellence in Account Management
Changing Social as built a robust plan for account management and is scaling it across the entire organisation. "We were able to build...
Kathleen Rouse
Dec 9, 20242 min read
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An Interview with Steve Crompton, Founder and Managing Director of Changing Social: 2024 Cultivator Award Winner for Excellence in Account Management
Changing Social has made remarkable strides in defining and refining a comprehensive customer retention and growth strategy resulting in...
Kathleen Rouse
Dec 9, 20242 min read
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Scaling Onboarding for Successful Technology Adoption
This is the ninth and final blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series (Congratulations!). If you...
Kathleen Rouse
Oct 1, 20244 min read
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Balancing Automation and Personalized Touch in Cutting-Edge Customer Onboarding: A Strategic Guide
This is the eighth blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other...
Kathleen Rouse
Oct 1, 20243 min read
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Leveraging AI to Evolve the Customer Experience through Market Sensing
This is the seventh post in our Executive Guide to Cutting-Edge Tech Customer Onboarding blog series. If you have not read our other...
Kathleen Rouse
Sep 16, 20243 min read
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The Customer Success and Support Imperative in Technology Adoption
This is the sixth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other posts...
Kathleen Rouse
Sep 6, 20243 min read
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Building Trust in the Digital Age: A Strategic Approach to Data Privacy
This is the fifth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other posts...
Kathleen Rouse
Aug 30, 20243 min read
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The Power of Customer Education in Increasing Technology's Value
This is the fourth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other...
Kathleen Rouse
Aug 14, 20244 min read
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Introducing Cultivate CX
Cultivate CX is the result of 20+ years of cultivating deep relationships, expertise and strong partnerships.
Kathleen Rouse
Jul 28, 20241 min read
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Mitigate Risks with Change Management and Diffusion of Innovations Strategies Blog 3 of 9
This is the third post in our Executive Guide to Cutting-Edge Tech Customer Onboarding blog series. If you have not read our other posts...
Kathleen Rouse
Jul 8, 20244 min read
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Addressing the Complexity of the Technology: Lessons from Priya Sarathy's Experience Blog 2 of 9
This is the second post in our Executive Guide to Cutting Edge Tech Customer Onboarding. If you haven't read the first post, check it out...
Kathleen Rouse
Jun 24, 20244 min read
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The Executive Guide to Cutting-Edge Tech Customer Onboarding Strategies Blog 1 of 9
Recently, I came across an article that highlighted significant advancements in Quantum Computing, signaling its transition from...
Kathleen Rouse
Jun 17, 20244 min read
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