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CULTIVATE CX


AI Agents Are the New CS Teammates: How to Shift From Assistants to Autonomous Coworkers
In 2025, AI isn't just assisting anymore. It's working alongside your team as a genuine coworker. Learn how leading customer success organizations are deploying AI agents to automate workflows, personalize engagement, and drive revenue—while freeing your human team to focus on strategy and relationships.
Kathleen Rouse
Nov 26, 20254 min read


Experimenting My Way Into Everyday AI (as a Small Business Owner)
As a small business owner and entrepreneur, I’ve spent the past two years experimenting with AI and automation tools to make my work more...
Kathleen Rouse
Oct 8, 20252 min read


From Atlanta to Paris: How Small Steps Made a Big Move Possible
Starting with Curiosity In July 2023, some of our extended family relocated from the U.S. to Paris, the idea of moving abroad went from...
Kathleen Rouse
Oct 1, 20252 min read


Free Customizable Templates for Streamlined Onboarding
Onboarding new clients can be a complex and time-consuming process. Without a clear structure, important steps might be overlooked,...
Kathleen Rouse
Sep 22, 20253 min read
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