In 2025, AI isn't just assisting anymore. It's working alongside your team as a genuine coworker. Learn how leading customer success organizations are deploying AI agents to automate workflows, personalize engagement, and drive revenue—while freeing your human team to focus on strategy and relationships.

As a small business owner and entrepreneur, I’ve spent the past two years experimenting with AI and automation tools to make my work more...

Starting with Curiosity In July 2023, some of our extended family relocated from the U.S. to Paris, the idea of moving abroad went from...

Onboarding new clients can be a complex and time-consuming process. Without a clear structure, important steps might be overlooked,...

In today's competitive market, retaining clients is more crucial than ever. While acquiring new customers may grab headlines, maintaining...

Leading the Human-AI Symphony The digital age is rapidly transforming business, with Artificial Intelligence (AI) and Generative AI...

Last week, I shared my plan for bring ChatGPT + InVideo to my daughter's classroom — because while I don’t drive an ambulance or...

Congratulations to Kyle , Head of Marketing, Coursera for Business for winning our award for Excellence in Customer Marketing! Coursera ...

Congratulations to Colleen , Global Head of Customer Marketing at Coursera for building an impactful program by launching Coursera's...

Congratulations to Ursula , Senior Advisor and Investor, formerly Global Director of Customer Growth at Meta Reality Labs for building...

Changing Social as built a robust plan for account management and is scaling it across the entire organisation. "We were able to build...

Changing Social has made remarkable strides in defining and refining a comprehensive customer retention and growth strategy resulting in...

This is the ninth and final blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series (Congratulations!). If you...

This is the eighth blog in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other...

This is the seventh post in our Executive Guide to Cutting-Edge Tech Customer Onboarding blog series. If you have not read our other...

This is the sixth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other posts...

This is the fifth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other posts...

This is the fourth post in our Executive Guide to Cutting-Edge Tech Customer Onboarding  blog series. If you have not read our other...

Cultivate CX is the result of 20+ years of cultivating deep relationships, expertise and strong partnerships.

This is the third post in our Executive Guide to Cutting-Edge Tech Customer Onboarding blog series. If you have not read our other posts...